10549 Warner Gulf Rd.
Chaffee, New York 14030

We’re open Monday – Friday, 8 a.m. – 6:00 p.m. EST

Email Us: [email protected]
Call Us: (716) 474-5303

Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I customize a Gift Basket or a Gift Box?

Yes you may. Please reach out to us and we will be more than happy to assist you with a customized gift basket or box.

What grade of maple syrup is included in the gift baskets/boxes?

100% pure New York amber color & rich taste maple syrup is included in all gift baskets & gift boxes. Please contact us if you would prefer a substitution. We will do our best to provide a substitution based on availability.

Is there a minimum order requirement?

No, we do not require your order to be a minimum amount. However keep in mind the minimum shipping charge for our available shipping packages is $8.00

Can I phone in my order?

Yes! Please feel free to give us a call at 716-474-5303 with your order & we (yes a real living person) will be happy to take your order.  We are available Monday – Friday, from 8:00AM – 6:00PM EST.

What exactly happens after ordering?

After you submit your order, you will receive an order conformation email containing your invoice. .Once you order has been processed, you then receive an email containing shipping & tracking information.

Do I receive an invoice for my order?

Yes, we ship to APO/FPO/DPO addresses via U.S. Postal Service (USPS) Priority Mail. You can place your order online. For more information: Shipping Policy – Rosser’s Ridge Maple Syrup (hostsites.cloud) 

Which payment methods are accepted in the Online Shop?

Prices on Rossersridge.com are U.S. dollars. Rosser’s Ridge Maple & More accepts the following payment types:
     • Credit cards: American Express®, Discover®/Novus®, Mastercard®, Visa®
     • Authentic Rosser’s Ridge Maple & More gift certificates in the amount of remaining balance.
     • PayPal
     • Cashier’s check or money order, only for prepay orders. Please contact us for arrangements.
The following payment types are not accepted by Rosser’s Ridge Maple & More:
     • Currency or coin from foreign countries.
     • Multiple payment methods on one sale.
     • Personal check by phone.
     • Mobile Payments such as Apple Pay, Google Pay, Samsung Pay, or any contactless digital wallet.

Can I pay with a check?

Yes, you can place an order and prepay.
     1. To place an order and prepay, place all items that you intend to purchase in your shopping cart.
      2. Print your shopping cart page and mail a copy with your check to:
       Rosser’s Ridge Maple & More
       10549 Warner Gulf Road
       Chaffee, NY 14030
     3. Make check payable to Rosser’s Ridge Maple & More
     4. It may take up to 10 business day for payment to process. Your order will generated at that time.
Remember to include your billing and shipping addresses as well as a telephone number where you can be reached.

 

What are the delivery charges for orders from the Online Shop?

We’ll always share the exact shipping freight charge before finalizing your order. Rosser’s Ridge Maple & More ships products based on weight in pounds and dimensions in inches. Rates are provided by USPS. The best way to see actual shipping charges, is to go through the checkout process.

How long will delivery take?

Normal ship time from Rosser’s Ridge Maple & More is 2 – 3 business days. This means that after you place your order, it will take 2 – 3 business days to process your order then prepare and pack your selections. Rosser’s Ridge Maple & More is not responsible for shipment after USPS receives possession of shipment.

Do you ship to APO/FPO/DPO addresses?

Yes, we ship to APO/FPO/DPO addresses via U.S. Postal Service (USPS) Priority Mail. You can place your order online. For assistance, refer to: Shipping Policy – Rosser’s Ridge Maple Syrup (hostsites.cloud)

Do you ship outside the continental US?

We offer shipping to all US addresses and territories, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau and the US Virgin Islands. For orders to destinations not listed, please contact us to make specialized arrangements.

Is delivery local available?

For our local clientele and qualifying orders, we are happy to offer the Rosser’s Ridge Delivery Service. There is a flat $10.00 delivery charge with in 20 miles. Please contact us for delivery fees exceeding 20 miles. Local delivery is free for orders over $300.00 up to 75 miles.

Am I able to track my package?

Yes. Once your order has shipped, you will receive an email containing your orders shipping information.

Are shipping and handling charges refundable?

Unfortunately, we are unable to refund shipping and handling costs.

 

What do I do if there is an item missing from my order?

Sorry about the confusion. We’ll help you out. Please contact us with your concern and I promise we’ll make right.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through a secure procedure.

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